Welcome to SmartCity’s privacy policy statement. This policy outlines how we collect, use, and protect personal information from our website and other digital platforms. We are committed to respecting your privacy and safeguarding your personal data.
All personal information collected from our website and digital platforms will be processed in accordance with this privacy policy. Please note that this policy may be updated periodically, and we will notify you of any significant changes regarding how we handle your personal information.
INFORMATION WE COLLECT AND THE REASONS FOR COLLECTION
When you engage with our website, fill out forms, or participate in our lead generation activities, we may collect the following personal information:
- Your name
- Contact information, including your email address and telephone number
The primary purpose of collecting this information is to enhance your customer experience by providing you with the information you have requested and keeping you informed about our products and services.
If you are under the age of 21, please ensure you have the consent of a parent or guardian before providing any personal information.
HOW WE USE YOUR PERSONAL INFORMATION
Your personal information may be used for the following purposes:
- Providing Information on Our Products and Services: We use your information to provide you with details about our products and services that you have requested and to communicate with you about them.
- Marketing Promotions and Competitions: We may use your contact information to inform you about promotions, offers, and events that we believe may be of interest to you.
- Handling Inquiries, Suggestions, and Complaints: If you make an inquiry, suggestion, or complaint, we use the information provided to address your concerns and improve our products, services, and communications.
MARKETING COMMUNICATIONS
We will send you marketing communications only when necessary. You have the right to withdraw your consent for the use of your personal information for marketing purposes at any time. To unsubscribe from marketing communications, simply click the ‘unsubscribe’ link in any marketing email you receive from us.
LEGAL BASIS FOR PROCESSING YOUR PERSONAL INFORMATION
We will only process your personal information where permitted by applicable privacy laws. This includes, but is not limited to:
- Obtaining your consent (when required)
- Fulfilling a contractual obligation with you
- Legitimate interests that do not override your privacy rights, such as marketing our products or services to you
RETENTION OF YOUR PERSONAL INFORMATION
We will not retain your personal data longer than necessary to fulfill the purposes outlined in this privacy policy, including meeting any legal, accounting, or reporting requirements.
SHARING YOUR PERSONAL INFORMATION
Your personal information will not be shared with third parties without your prior consent, unless required by law.
YOUR RIGHTS
You have the right to request access to the personal information we hold about you and to ask that it be corrected, deleted, or transferred. To exercise these rights, please contact us using the form or phone number available on our ‘Contact Us’ page.
INFORMATION SECURITY
To protect your personal information, we have implemented appropriate security measures to ensure that only authorized personnel have access to the information collected through our data collection points.
CONTACT INFORMATION
If you have any questions regarding this privacy policy, require further information, or wish to make a complaint, please contact us via the form or phone number provided on our ‘Contact Us’ page.